Privacy Policy.

RDM Cross Nation Lines LLC ("RDM Cross Nation," "we," "us," or "our"), located at 1932 Evangeline Dr, Miamisburg, OH 45342, United States, operates the website www.rdmcross.shop and provides transport-infrastructure services — including freight forwarding, customs brokerage, airfield and aircraft services, rail terminal operations, and marine and port services. This Privacy Policy explains what personal information we collect, why we collect it, how we protect it, and the choices available to you.

1. Information We Collect

1.1 Information you provide directly

• Contact details — name, email address, telephone number, and company or organization name when you contact us by email, phone, or through this website;
• Inquiry details — information you volunteer about a facility, lane, or project, such as location, cargo type, volumes, and current operational arrangements;
• Correspondence — the contents of emails, calls, letters, or messages you send to us, together with our replies;
• Contracting information — business and billing details provided in the course of negotiating or performing a service agreement.

1.2 Information collected automatically

• Log data — our hosting provider may record IP addresses, browser and device types, pages visited, and timestamps for security and diagnostic purposes;
• Cookies — this website is a static informational site and does not set tracking cookies or run advertising trackers. Third-party resources such as embedded fonts may set technical cookies necessary to deliver content.

1.3 Information from other sources

If a business partner, agent, or existing client introduces you to us, we may receive your name and business contact details for the purpose of that introduction.

2. How We Use Your Information

We use personal information only for legitimate business purposes:

• To respond to inquiries and communicate about our services;
• To evaluate and prepare service proposals and quotes;
• To negotiate, perform, and manage contracts and client relationships;
• To maintain the security and technical operation of our website;
• To comply with legal and regulatory obligations — including trade, customs, safety, and security requirements applicable to our operations;
• To keep business records consistent with accounting and legal practice.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

3. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on: (a) your consent, for example when you contact us voluntarily; (b) steps necessary at your request prior to entering a contract, or performance of a contract; (c) our legitimate interests in operating and securing our business, where not overridden by your rights; and (d) compliance with legal obligations.

4. How We Share Information

• Service providers — vendors that host our website, provide email service, or support our operations, bound by confidentiality and limited to what their function requires;
• Operational partners — where needed to respond to or perform the engagement you asked about (for example, port or facility authorities), limited to what is necessary;
• Professional advisers — attorneys, accountants, and insurers where reasonably necessary;
• Legal and safety — where required by law, regulation, subpoena, or to protect the rights, property, or safety of RDM Cross Nation Lines LLC, our clients, or others;
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to the protections of this Policy.

5. Data Retention

We retain personal information only as long as needed for the purposes described — typically the life of the business relationship plus the period required by applicable record-keeping, tax, trade, and legal requirements. Inquiries that do not lead to an engagement are retained for a limited period and deleted in the ordinary course of business.

6. Security

We apply reasonable administrative, technical, and physical safeguards — access controls, authenticated systems, and need-to-know staff access — appropriate to the sensitivity of the information we hold. No transmission or storage method is perfectly secure; if we become aware of a breach affecting your personal information, we will notify you and the relevant authorities as required by law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion, subject to legal retention requirements;
• Object to or restrict certain processing;
• Receive a copy of your information in a portable format;
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us at s.liu@rdmcross.shop or write to RDM Cross Nation Lines LLC, 1932 Evangeline Dr, Miamisburg, OH 45342. We will respond within the timeframe required by applicable law.

8. State Privacy Rights

Residents of states with comprehensive privacy laws (including California, Virginia, Colorado, and Connecticut) may have additional statutory rights. We do not sell or "share" personal information for cross-context behavioral advertising as defined by those laws, and we do not use or disclose sensitive personal information in ways that require a right-to-limit under the California Consumer Privacy Act.

9. Children's Privacy

This website and our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. International Visitors

We are based in the United States. If you visit from outside the U.S., your information will be processed in the United States, whose data-protection laws may differ from those of your country.

11. Third-Party Links

The Site may link to third-party websites. We are not responsible for their privacy practices; review their policies before providing them information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a revised date; material changes will be highlighted for a reasonable period where required by law.

13. Contact Us

Questions, requests, or concerns about this Policy or your information:

• Email: s.liu@rdmcross.shop
• Phone: +1 (570) 928-4524
• Mail: RDM Cross Nation Lines LLC, 1932 Evangeline Dr, Miamisburg, OH 45342, United States